SHIPPING POLICY

Effective Date: [September 22, 2026]

Thank you for supporting T.J. Eisenhart and his work.

This Shipping Policy explains how artwork and other products purchased through TJEisenhart.com are packaged, shipped, and delivered.

1. Shipping Is Included

Standard shipping is included in the purchase price of artwork and prints unless otherwise stated on the applicable product page.

Customers will not be charged an additional standard shipping fee at checkout for qualifying artwork.

2. Artwork Shipping and Packaging

To protect artwork during transit and reduce the risk of damage, artwork and prints will be shipped flat or rolled according to the Artist's standard packaging and shipping method.

Unless otherwise specified on the product page, prints and other eligible artwork will be shipped rolled in an appropriate protective tube or packaging.

Artwork may be carefully packaged using protective materials appropriate to the size, medium, and nature of the piece.

The standard shipping method is selected by T.J. Eisenhart based on the artwork and the safest practical method for standard delivery.

3. Alternative Shipping or Packaging Requests

Customers who prefer a different shipping or packaging method may request an alternative arrangement before placing their order.

Examples may include:

• Shipping artwork flat rather than rolled

• Specialized packaging

• Expedited shipping

• Specific shipping carriers or services

• Additional insurance

• White-glove or specialized art transportation

• Other non-standard shipping requirements

Any additional cost associated with a customer-requested shipping method, packaging method, carrier, insurance, expedited service, or specialized handling is the responsibility of the customer.

Alternative shipping arrangements must be approved by T.J. Eisenhart before the order is processed. Additional charges must be paid before the alternative service is provided.

4. Shipping Times

Orders are generally processed and shipped within 7-10 business days, unless a different processing time is stated on the product page.

Estimated delivery times provided by the shipping carrier are estimates and are not guaranteed.

Custom artwork, commissions, pre-orders, or other made-to-order products may require additional processing time. Any applicable timeframe will be communicated separately or stated on the applicable product page.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

T.J. Eisenhart is not responsible for delays, additional shipping charges, or returned packages resulting from an incorrect or incomplete address provided by the customer.

If a package must be reshipped because of an incorrect address or another issue caused by the customer, additional shipping charges may apply.

6. International Shipping

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or standard shipping provided by TJEisenhart.com.

Customers are responsible for understanding and complying with any import requirements applicable to their destination.

7. Shipping Damage

If an order arrives damaged, customers should contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• Photographs of the artwork

• Photographs of the shipping container and packaging

• A description of the damage

• Any other information reasonably requested

Customers should retain the original packaging until the claim has been reviewed.

For additional information regarding damaged artwork, refunds, and replacements, please see our Return & Refund Policy.

8. Delivery Delays

Once an order has been transferred to the shipping carrier, delivery times are subject to the carrier's handling and delivery schedules.

T.J. Eisenhart is not responsible for delays caused by circumstances outside of our reasonable control, including carrier delays, severe weather, natural disasters, customs delays, strikes, or other unforeseen events.

9. Lost or Stolen Packages

Once a package has been confirmed as delivered to the shipping address provided by the customer, T.J. Eisenhart is not responsible for packages that are subsequently lost, stolen, or misplaced.

Customers are encouraged to use a secure delivery location and to monitor tracking information when available.

If a package appears to have been lost while in transit, please contact us so that we can assist with the available shipping-carrier claim process.

10. Contact

Questions regarding shipping or special shipping arrangements may be directed to:

T.J. Eisenhart
Website: TJEisenhart.com
Email: inquiries@tjeisenhart.com

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Last Updated: [September 22, 2026]